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Frequently Asked Questions

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  • Care instructions

    All our bags are handcrafted and primarily hand-dyed, please do not wash with hot water or strong detergent or in washing machine. We suggest hand washing in cold water with mild detergent.


    For leather part on the bag, please use specific leather cleaner to clean. 

  • I saw some flaws on my fabric / bags, are these defective?

    FLAWS ON FABRIC ARE NOT CONSIDERED AS DAMAGED, VINTAGE FABRIC IS AS UNIQUE AS A FINGERPRINT.

  • Custom and personalized orders

    For Custom orders, there is no cancellation once the order is being processed. 


    We also accept Transferwise as an alternative payment method.

  • Why HMONG fabric?

    Hmong Textile Art consists of traditional and modern textile arts and crafts produced by the Hmong people. Traditional Hmong textile examples include hand-spun hemp cloth production, basket weaving, batik dyeing, and a unique form of embroidery known as flower cloth or Paj Ntaub in the Hmong language RPA. The most widely recognized modern style of Hmong textile art is a form of embroidery derived from Paj Ntaub known as story cloth.


    Traditional Hmong textiles like Paj Ntaub play a significant role in Hmong daily life and are often directly associated with larger cultural concerns such as religion, gender, economics, and ethnic identity. Modern textiles like story cloths provide important historical and cultural context!

  • What is the purpose of the Hmong traditional Paj Ntaub story cloth (Flower Cloth)?

    The artistic tradition of Paj NTaub (pronounced Pan-Dow) means “Flower Cloth” and is a traditional form Hmong textile work that combines embroidery and reverse appliqué techniques. These were used to form geometric patterns in fabric that have had specific symbolic meanings.

  • Wholesale availability?

    Yes, we do wholesale order, please contact us through baanbohochic@gmail.com for the wholesaler package and also pricing for desired items. Our available items are not limited to the listings on this retail store, please do contact us for what you are looking for and we can assist.

  • Why has there been tax and additional fees on my order?

    The buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.

  • I'm tracking my order with the tracking code but it's not moved for awhile...

    Shipment from Thailand to overseas are airmail, once it departed from Thailand it will take a short while until it reached the next continent. Thus the tracking number will be paused ( not moving it seems) and it will resume to move again when it arrives to a new country!

  • How about the tracking number not moving with USPS? Did you send it out after label created?

    We ship out all of our order within 24 hours after we receive the payment. Due to covid19 and shortfall of USPS funding in 2020, USPS has given notice about package scanning might experience delay. Some packages might not be scanned until the time it is delivered. So there is a possibility that some tracking numbers are not moving at all even after USPS accepts and possesses it.


    All in all, please be extra patient with USPS shipping. Thank you.

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